Privacy Policy

Last updated: June 21, 2024

ZENERGY COMMUNICATIONS NORTH AMERICA INC (Zenergy). (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at zenergycom.com (“Website”).

Personal Information Collection, Use, Disclosure and Consent:

We are committed to providing the visitors (“you”, “your” or “them”) of our Website, and users of our services (“users”) with exceptional service and privacy protection. Providing exceptional service may involve the collection, use and, at times, the disclosure of your Personal Information. Protecting your Personal Information is one of our highest priorities. While we have always respected your privacy and safeguarded all Personal Information, we have strengthened our commitment to this goal. This is to continue to provide exceptional service to you and to comply with all laws regarding the collection, use and disclosure of Personal Information. We will inform you of why and how we collect, use and disclose Personal Information; obtain your consent, as required; and handle Personal Information according to applicable law. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of your Personal Information and allowing you to request access to, and correction of, your personal information.

We collect information you provide directly to us when you use our Website, such as:

• Personal identifiers, such as your name, address, email address, telephone number
• Web use information, such as IP address, website, other unique identifiers associated with you, your computer or other mobile device, your internet or other electronic network activity
• Non-Personal Information includes information that does not relate to you, such as aggregated, de-identified, or anonymous data. This type of information gives us insight regarding, for example, how visitors use the Website and which sections are of interest.
• Other Information voluntarily provided to us by you when contacting us through the Website or information you enter in forms: survey responses, contact requests

Use of Information:

We will only collect the Personal Information that is necessary to fulfill the following purposes::

• To verify identity;
• To identify your preferences;
• To respond to your inquiries and requests;
• To send you marketing materials (with your consent);
• To analyze how you use the Website;
• To provide, operate and maintain our Website ;
• To open and manage an account;
• To ensure you receive a high standard of service;
• To meet regulatory requirements;
• Other legal reasons that apply to the goods and services requested.

We will obtain your consent to collect, use or disclose Personal Information. In some cases, we can do so without your consent (see below). You can provide consent orally, in writing, electronically or through an authorized representative.

You provide implied consent where our purpose for collecting using or disclosing your Personal Information would be considered obvious or reasonable in the circumstances. Consent may also be implied where you have notice and a reasonable opportunity to opt-out of having your Personal Information used for mail-outs, marketing or fundraising and you do not opt-out. We may process your Personal Information where we have your consent to do so, such as communicating with you about an event you attended or a campaign you were involved in. You have the right to withdraw your consent at any time but doing so may prevent us from providing a service to you or responding to a request that you have made.

We may collect, use or disclose Personal Information without consent:

• When permitted or required by law;
• In an emergency that threatens an individual’s life, health, or personal security;
• When the Personal Information is available from a public source;
• When we require legal advice from a lawyer;
• For the purposes of collecting a debt or protection from fraud;
• Other legally established reasons.

Disclosure to Third Parties:

We will not sell your Personal Information to other parties unless consent has been provided or implied. We retain your Personal Information for the time necessary to fulfill the identified purposes or a legal or business purpose. We will make reasonable efforts to ensure that your Personal Information is accurate and complete. You may request correction to your Personal Information to ensure its accuracy and completeness. A request must be in writing and provide sufficient detail to identify your Personal Information and the correction being sought.

We are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion. We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, in our discretion.

Log Data:

We may collect information that your web browser sends whenever you visit our Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information to increase our Website’s functionality. These third-party service providers have their privacy policies addressing how they use such information.

Cookie Policy:

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, scripts, and tags to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Google Analytics:

We use Google Analytics to collect information about how visitors use our website. Google Analytics collects data anonymously and reports website trends without identifying individual visitors. The information collected helps us understand website usage and improve our tailored services. For more details on how Google handles user data, please visit the Google Privacy and Terms web page: https://policies.google.com/privacy?hl=en.

Communication:

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws:

As set out above, and for clarity, we will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.

Sharing of Information:

We may share your information with third parties under the following circumstances:

• Service providers: We may share your information with service providers who help us operate our website and business (e.g., data hosting, and marketing).
• Legal requirements: We may disclose your information to comply with legal obligations or respond to lawful requests.

Data Security:

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no Internet transmission or electronic storage is 100% secure.

Internal Transfer:

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside Canada and choose to provide information to us, please note that we transfer the information, including Personal Information, to Canada and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

User Choice and Control:

You may have choices regarding your information, such as:

• Opting out of marketing emails
• Accessing and updating your information

We will provide you with reasonable mechanisms to exercise these choices.

Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy policy unless a longer retention period is required or permitted by law. Criteria for determining retention periods include the nature of the information, the purposes for processing, and legal or regulatory requirements.

Links To Other Sites:

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy:

Our Website does not address anyone under the age of 18 (“Minor”).

We do not knowingly collect personally identifiable information from Minors. If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Websites:

Our Website may contain links to other websites that we do not control. We are not responsible for any websites that we do not own or operate.

Changes to this Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

User Rights:

We respect your rights regarding your personal information. Depending on your jurisdiction, you may have the right to access, correct, delete, or object to the processing of your personal information. You may also have the right to data portability. To exercise these rights, please contact us at info@zenergycom.com.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at info@zenergycom.com or by mail at:

ZENERGY COMMUNICATIONS NORTH AMERICA INC.

Suite LPH02 – 90 Stadium Road

Toronto ON M5V 3W5